Terms and Conditions

Effective Date: April 16, 2025
Website: https://pitchpawsmarketing.com
Business Owner: Cheston Schultz (PitchPaws Marketing)

1. Acceptance of Terms

By purchasing any service, subscription, or digital product from PitchPaws Marketing ("we", "us", or "our"), you agree to be bound by the following terms and conditions (“Terms”). These Terms govern your access to and use of our services and website.

If you do not agree with these Terms, please do not use our website or services.

2. Services Overview

PitchPaws Marketing provides subscription-based digital marketing services to pet industry businesses. These may include:

  • SEO & voice-search optimized content

  • Pre-made or semi-custom branded videos

  • Licensed audio jingles

  • Monthly performance reports

  • Social media assets and templates

All services are tailored for B2B use and are delivered via email, secure link, or client portal.

3. Subscription Plans & Billing

PitchPaws Marketing offers monthly subscription plans. By subscribing:

  • You authorize us (via our payment provider) to charge your card or account monthly, unless canceled.

  • All pricing is listed in CAD (or USD where applicable) and includes applicable taxes.

  • Your subscription begins immediately upon payment and renews automatically unless canceled prior to the next billing date.

Free Trials:
If your subscription includes a free trial, you will not be charged until the trial ends. You may cancel during the trial to avoid billing.

4. Cancellations & Refunds

You may cancel your subscription at any time through your account dashboard or by contacting us.

  • No refunds are provided for partial months or unused services.

  • Due to the custom nature of our deliverables, all sales are final unless otherwise required by law.

  • If you cancel before your next billing cycle, your subscription will remain active until the end of your current term.

5. License & Usage Rights

Unless otherwise noted:

  • All written, video, and audio deliverables are custom-created or sourced from royalty-free, commercially licensed providers.

  • You receive a non-exclusive, non-transferable license to use the content for your business marketing.

  • Resale, redistribution, or unlicensed use is prohibited.

You retain rights to use the materials in your business indefinitely, but PitchPaws Marketing retains the right to showcase completed projects for portfolio purposes unless you opt out in writing.

6. Delivery Times

Typical delivery for services is between 3–7 business days after receipt of intake materials or content brief.

Delays due to incomplete intake forms, client approval, or revisions may extend the timeline.

7. Client Responsibilities

You agree to provide all required information and branding assets in a timely manner. Delayed submission may affect delivery schedules.

You are solely responsible for how you use the delivered content and any claims that result from its use in your campaigns.

8. Limitation of Liability

PitchPaws Marketing is not liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of revenue, leads, or brand reputation

  • Third-party platform changes that impact content performance (e.g., Google, Facebook)

Our maximum liability under any circumstance shall not exceed the amount paid by you in the last 30 days.

9. Modifications to Services or Terms

We reserve the right to update our service offerings or Terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

10. Privacy & Data

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

11. Contact

Questions about these Terms?
Email us at: contact@pitchpawsmarketing.com